A procedure describes how work is expected to happen.
Changing conditions.
Incomplete information.
Competing demands.
Equipment problems.
Time.
Other people.
The difference between the two isn't automatically non-compliance.
Human Performance
Your procedure isn't the work.
The people doing the work encounter everything the procedure couldn't anticipate.
Start a conversationInsights / Closer to the work
The people doing the work encounter everything the procedure couldn't anticipate.
01 / INSIGHTSThinking
More insights.
Critical Risk
01
Stop counting controls.
A bowtie with eight controls doesn't necessarily provide eight layers of protection.
Health & Wellbeing
02
Psychosocial risk is a work design problem.
But where work itself is creating harmful exposure, support isn't enough.
Systems & Assurance
03
Your management system doesn't manage the work.
The real question is how effectively the system supports what happens next.
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Start a conversation Tell us what’s happening.
You don’t need to know which service you need. We’ll start with the problem.