Explore Human Performance, Work as Done, Learning Teams, Safety-II and the principles that help design better systems around people.
Explore Human Performance knowledge ↓
Human Performance.
Understand the work before changing the worker.
People don't perform independently of the world around them.
Performance emerges from the interaction between:
People.
Tasks.
Tools.
Equipment.
Information.
Environment.
Leadership.
Organisational systems.
Competing goals.
Changing conditions.
Human Performance helps organisations understand those interactions and use what they learn to improve the system.
The starting point is simple:
Understand why the work made sense from where the person stood.
Start here.
New to Human Performance?
Begin with these foundations.
WHAT IS HUMAN PERFORMANCE?
Understand how conditions surrounding people influence decisions, actions and successful work.
WHAT IS HUMAN & ORGANISATIONAL PERFORMANCE?
Explore HOP principles and how they change the way organisations think about error, accountability and learning.
WHAT IS WORK AS DONE?
Understand the difference between how work is imagined and how people actually accomplish it.
WHAT IS SAFETY-II?
Understand why learning from successful everyday work complements learning from failure.
WHAT IS A LEARNING TEAM?
Understand how structured conversations with the people doing the work can reveal how the system really operates.
The Human Performance model.
A practical Human Performance approach connects the conditions of work with the way people respond to them.
CONDITIONS
What is shaping the work?
SENSEMAKING
What does the situation look like from where the person stands?
DECISION
What seems reasonable to do?
ACTION
What happens?
OUTCOME
What results?
LEARNING
What does this tell us about the system?
IMPROVEMENT
What can we change about the conditions?
Behaviour has context.
Human Performance.
Human Performance is the study and practical understanding of how people interact with the systems and conditions around them to accomplish work.
It recognises that performance is influenced by:
Task design.
Equipment.
Information.
Environment.
Workload.
Experience.
Competence.
Time.
Interfaces.
Leadership.
Organisational priorities.
Social conditions.
Previous experience.
The objective isn't simply to understand why people make mistakes.
It is to understand how work succeeds.
Human & Organisational Performance.
Human & Organisational Performance, often shortened to HOP, applies Human Performance principles to organisational learning and improvement.
HOP encourages organisations to look beyond the individual closest to an event and understand the wider system.
It commonly explores ideas such as:
People are fallible.
Error is normal.
Context influences behaviour.
Systems influence outcomes.
Blame can suppress learning.
How leaders respond matters.
Learning should come from normal work as well as failure.
HOP is not a single method or program.
It is a way of looking at work.
People are fallible.
People make mistakes.
KNOWLEDGE
Explore Human Performance, Work as Done, Learning Teams, Safety-II and the principles that help design better systems around people.
Explore Human Performance knowledge ↓
Human Performance.
Understand the work before changing the worker.
People don't perform independently of the world around them.
Performance emerges from the interaction between:
People.
Tasks.
Tools.
Equipment.
Information.
Environment.
Leadership.
Organisational systems.
Competing goals.
Changing conditions.
Human Performance helps organisations understand those interactions and use what they learn to improve the system.
The starting point is simple:
Understand why the work made sense from where the person stood.
Start here.
New to Human Performance?
Begin with these foundations.
WHAT IS HUMAN PERFORMANCE?
Understand how conditions surrounding people influence decisions, actions and successful work.
WHAT IS HUMAN & ORGANISATIONAL PERFORMANCE?
Explore HOP principles and how they change the way organisations think about error, accountability and learning.
WHAT IS WORK AS DONE?
Understand the difference between how work is imagined and how people actually accomplish it.
WHAT IS SAFETY-II?
Understand why learning from successful everyday work complements learning from failure.
WHAT IS A LEARNING TEAM?
Understand how structured conversations with the people doing the work can reveal how the system really operates.
The Human Performance model.
A practical Human Performance approach connects the conditions of work with the way people respond to them.
CONDITIONS
What is shaping the work?
SENSEMAKING
What does the situation look like from where the person stands?
DECISION
What seems reasonable to do?
ACTION
What happens?
OUTCOME
What results?
LEARNING
What does this tell us about the system?
IMPROVEMENT
What can we change about the conditions?
Behaviour has context.
Human Performance.
Human Performance is the study and practical understanding of how people interact with the systems and conditions around them to accomplish work.
It recognises that performance is influenced by:
Task design.