Understanding Human Performance

Why work happens the way it does, and what helps people do it well.

All workers and leaders

35–45 minutes

Learning outcomes

• Explain how working conditions influence what people do.
• Recognise why actual work may differ from the plan.
• Identify conditions that make work easier or harder to do safely.
• Explain why people adapt when situations change.
• Recognise how decisions can be influenced by time pressure, information, experience and competing demands.
• Identify useful questions for understanding and improving work.

Course contents

1. Why do people do what they do?
2. The conditions around work