SYSTEMS & ASSURANCE / OPERATIONAL ASSURANCE
The challenge
Traditional assurance provided extensive information about compliance and completed activity.
It provided less confidence about whether the controls relied upon in the field were actually effective.
The work
We connected assurance with risk, reliance and uncertainty.
Evidence was gathered across system requirements, operational conditions and control performance.
The shift
Assurance became less about confirming that activity occurred and more about answering:
How confident should we be that what matters is working?