Learning From Work

HUMAN PERFORMANCE / NORMAL WORK

The challenge

Most opportunities for organisational learning were triggered by an unwanted event.

The organisation wanted to learn earlier.

The work

We explored normal work with frontline teams to understand where people routinely adapted, where tasks became difficult and what helped work succeed despite changing conditions.

The learning

Everyday work revealed information that traditional event-based processes rarely captured.

Weak signals.

Hidden dependencies.

Useful adaptations.

Control vulnerabilities.

Sources of resilience.

The organisation could see more of its system without waiting for harm to create the reason to look.