Human Performance helps us understand those influences — so we can design better work, strengthen systems and learn before somebody gets hurt.
Explore Human Performance insights ↓
Start with the work.
When something goes wrong, organisations often begin with the person.
What did they do?
What should they have done?
Did they follow the procedure?
Were they paying attention?
Human Performance begins somewhere different.
What was happening around them?
What were they trying to achieve?
What information did they have?
What conditions were present?
What normally happened?
What made the action make sense at the time?
Understanding those conditions gives us somewhere useful to improve.
People make sense locally.
Decisions that appear unreasonable after an event may have made sense to the person at the time.
They didn't know the outcome.
They saw the situation through the information available to them.
They had goals to achieve.
They had assumptions based on previous experience.
They were working within conditions created by the organisation.
Understanding this doesn't mean every decision was correct.