They notice.
Adjust.
Coordinate.
Recover.
Compensate.
If we only investigate failure, we ignore most of the evidence available about how the organisation actually succeeds.
Human Performance
Most work goes right. Study that too.
People successfully navigate complexity every day.
Start a conversationInsights / Closer to the work
People successfully navigate complexity every day.
01 / INSIGHTSThinking
More insights.
Critical Risk
01
Stop counting controls.
A bowtie with eight controls doesn't necessarily provide eight layers of protection.
Human Performance
02
Your procedure isn't the work.
The people doing the work encounter everything the procedure couldn't anticipate.
Health & Wellbeing
03
Psychosocial risk is a work design problem.
But where work itself is creating harmful exposure, support isn't enough.
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