It may have looked entirely reasonable beforehand.
Understanding what someone could see, know and experience at the time gives us somewhere more useful to look than hindsight.
Human Performance
People make sense.
An action can look irrational once we know how things ended.
Start a conversationInsights / Closer to the work
An action can look irrational once we know how things ended.
01 / INSIGHTSThinking
More insights.
Critical Risk
01
Stop counting controls.
A bowtie with eight controls doesn't necessarily provide eight layers of protection.
Human Performance
02
Your procedure isn't the work.
The people doing the work encounter everything the procedure couldn't anticipate.
Health & Wellbeing
03
Psychosocial risk is a work design problem.
But where work itself is creating harmful exposure, support isn't enough.
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