But resilience shouldn't become the control for work that is unnecessarily harmful.
Before asking people to cope better, ask whether the conditions creating the demand can be changed.

Helping people build personal capability can be valuable.
Start a conversationHelping people build personal capability can be valuable.
01 / INSIGHTSBut resilience shouldn't become the control for work that is unnecessarily harmful.
Before asking people to cope better, ask whether the conditions creating the demand can be changed.
A bowtie with eight controls doesn't necessarily provide eight layers of protection.
The people doing the work encounter everything the procedure couldn't anticipate.
But where work itself is creating harmful exposure, support isn't enough.
You don’t need to know which service you need. We’ll start with the problem.