But it's rarely enough.
Ask what made the work difficult.
What changed.
What information was available.
What people were trying to achieve.
What they normally do.
What made this time different.
Better questions reveal more of the system.
Human Performance
Stop asking why they didn't follow the procedure.
It's not always the wrong question.
Start a conversationInsights / Closer to the work
It's not always the wrong question.
01 / INSIGHTSThinking
More insights.
Critical Risk
01
Stop counting controls.
A bowtie with eight controls doesn't necessarily provide eight layers of protection.
Human Performance
02
Your procedure isn't the work.
The people doing the work encounter everything the procedure couldn't anticipate.
Health & Wellbeing
03
Psychosocial risk is a work design problem.
But where work itself is creating harmful exposure, support isn't enough.
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Start a conversation Tell us what’s happening.
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